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Help centre; Service status Service status. Can now tv please investigate and fix as was working last week. You will need to test your remote control to see if it is working. I have a UE32F5500 Smart  TV. It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. All4 and My5 not working any more on LG "smart" TV. Navigate to the My Apps section. Unable to use bbc iplayer app on Samsung smart TV hub Gordon10 yesterday Latest posted yesterday by AndrewL. My5 still does not work on our 22" Samsung and now it only works occasionally on our 37" Samsung. Visit the Support menu and select Software Update. I've done a reset within the TV but still none of the apps display. LG Content Store, Check and find immediate solutions to problems you are experiencing. I've tried a webchat but it's apparently not available, emailed them...no repsonse! What do you need help with? I have tried to the-set the smart hub and the-set the TV back to factory settings and still no luck! They develop and maintain the apps, not Now TV. It is a C5 issue with this app. Hi @nxs0,. Our members, as well as people here on Which? Why Samsung, why?! It’s only failing on Now TV in our house. Find the My5 app. This includes the Roku store which feeds NowTV. Really hoping they haven't gone forever. You aren't paying for Demand 5. What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. It is not a fault with Now TV, it's a problem Channel 5's end. Like you I've been and updated software and it still does'nt work. BBC iPlayer, ITV Hub, All4, My5 disappeared from Smart Hub, https://www.samsung.com/uk/support/model/UE32F5500AKXXU/. All we can do I'm afraid is to wait for Channel 5 to fix it. Once your TV has restarted, … FAQs. But I can access and use BBC iPlayer from the Freetime and On Demand menus, there must surely be an internet connection. Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. All we can do I'm afraid is to wait for Channel 5 to fix it. 2. … Software version is now 04.62.13. Press and hold the power button on your TV remote until your TV turns itself off and then on again. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. And the Software Version is T-MST12DEUC-2126.0. We believe both Samsung and the BBC need to be more up front about compatbility issues – users should be alerted to the problem, and a relastic timeline of whe… 3 Replies 160 Views. Before submitting a 1:1 Inquiry, please visit the FAQ or the Self Troubleshooting sections for answers to problems you are experiencing. All other On demand apps are working, except this one. Was going to say the same thing not working on now tv but works lovely on my phone please now tv sort it out, But 5 works lovely on my phone app so to me it's nothing to do with 5 I would say it's your end it be a week tomorrow it hasn't worked, Yes my on demand5 hasn't been working for two weeks. Forum Member ... Now Tv app My5 & All4 don't work on my 2018 webos LG tv.....its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from … Any ideas? If you are able to turn the TV on this way, the trouble will be with your remote. channel five need to roll out My5 to those devices they have yet to do so. Can't get my5 to load. Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. Unlike other on-demand services, such as BBC iPlayer and ITV Player, you cannot live stream channels on My5. If you are not sure where it is located, see your user manual.) That might explain the issue with the iPlayer so I'll try what you suggested it, but why have ITV Hub, All4 and My5 all disappeared as well? The app you have on iOS is My5 not demand five. If it is the wrong firmware it could "brick" the TV) Hopefully if your TV's firmware is the same version, it will still allow you to re-install it. I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. It's a free service which NowTV/Sky have no control over. Supported models are as follows: If you're not sure which model you have, you can find out on the Samsung website. You can then select the My5 application, and follow the on-screen … I.e. JamesE Posts: 6,399. (Check the Reference link on the page and read the Update guide to be sure that this is the firmware for your exact model. I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. It is not a fault with Now TV, it's a problem Channel 5's end. Same for us. I managed to log into the BBC iPlayer but it wouldn't play any programmes. I assume as have done a reset it's a fault with now TV as logged onto Demand 5 with laptop and it works fine. Obviously, we have shared this experience in order to warn others. Factory reset will not help. Select the Apps menu. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. I've the exact same tv and mine went yesteday. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. I did a complete 'reset' on my TV last night which promted a software update. Also see from sight that it's affected other customers. Playback failure on Amazon Fire TV devices; All Platforms Ditto. Forum Member. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support. Hard Reset. M70A Smart Monitor apps not working Tinkertoy a week ago Latest posted yesterday by Tinkertoy. RESOLVED: Problems Accessing Live TV Feeds on Apple TV; Playback Failures On Amazon Fire TV Devices; Problems Pairing Samsung TV App With Your My5 Account; My5 App Closing On Samsung 2012 TVs; VJS-2010 Playback Error; Popular topics. When I check network status, it says that the TV is connected to the router but not the internet. Demand 5 on both now tv boxes does not work. Other video on demand services are working but iPlayer just hangs when it tries to playback a program. An update will be available for supporting TV models and after this is applied, it will fix the issue on the app. Check your cables are connected correctly. BBC iplayer and My5 will not. @SiNDW An update for your TV may be required and if this is the case, you can download, extract, and apply it via USB if it isn't available on your TV. Getting fed up now. Perform a soft reset without a TV remote. The last thing I need is to buy some kind of interactive box or new TV to get these apps back. They develop and maintain the apps, not Now TV. 160 Views. I have a Samsung smart TV … I have a UE32F5500 Smart TV. If you’re using Powerline Adapters, check that … Conversation, have told us that the app can go missing for months. To update the My5 app please follow the steps below: Navigate to the SmartHub menu. A third (383) of all respondents with a smart TV had a Samsung, followed by 19% (221) owning LG, 13% (151) owning Sony and 12% (135) owning Panasonic. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you find any of your applications to be greyed out and not selectable on your smart TV, you will need to follow the instructions to . I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. How to Fix. Has anybody on Now TV's technical side spoken to Channel 5, the very least we might expect? None of the services appears to be working under the Apps button since this morning. It wasn't working after the resets and did had a look for apps this morning and still nothing so will try what Samsung suggested..  if I can find a memory stick! But the patch does not work on some older models, which will have to wait until next year to get a separate fix. I have a Samsung smart TV , about 2 years old . Also, bear in mind that as Channel 5 is a commercial broadcaster, all on-demand content has adverts that you'll have to watch before and during your viewing. Been out of action since about Thursday but can not find any information on either Now Tv or Channel 5, beyond a joke when we are paying for these services! What a faff! First, try turning on the TV without the remote. The My5 app will be available via the Samsung App Store, which can be accessed by pressing the Samsung Home button on the remote control. • catch up on the Channel 5 shows you may h… ... @SamsungUK Same issue as others with Samsung smart TV. Software updates completed. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. Demand 5 will now be called My5 going forward.Apps have already ... including smart TVs, set-top-boxes, games consoles and other platforms. There is an app on my LG Smart TV which was working fine but is now 'greyed out' and won't let me load it, how can I fix this? are we talking hours / weeks or months? Beverley My guide has stopped working. Press [MENU] on your remote. I managed to log into the BBC iPlayer but it wouldn't play any programmes. Watch However, if you manage to get it to work, please let us know. Also I've tried calling twice but given up after a half hour wait! Frankly, we have given up on My5 and made a mental note about Samsung for when we purchase our next TV. Check your amplifier. See the user guides if you're not sure how to connect your equipment. Apple TV app is not working on Samsung TV Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. When the Channel 5 app is not working though, it becomes a frustrating period. RE it being Channel 5’s issue and not Now TV: not true - Demand 5 works fine on the iOS app and on the website. All services are now working again including Now TV and Amazon. Performing a hard reset on your Smart TV to return it to its default factory settings is pretty straightforward. Pricey TVs losing access to BBC iPlayer is a problem that won’t go away. re-initialize the Premium content. Make sure that you are in “TV” mode rather than Smart Hub mode. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Since the TV menu screen is working OK. if you can try to update the firmware to see if this resolves the problem. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. Solving problems. LG pushed an update to the TV this morning. You need to wait for 04.62.13 to be pushed. What is My5? The samsung information on my TV says I'm running: It's not great to be having to buy a new TV just before Christmas! I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. Introducing My5. The remaining 23% is made up of smaller brands, such as Hisense, Philips and Toshiba. Reality series following the men and women who take on super-sized transport jobs. 22/11/19 - 12:31 in Broadcasting #1. If you are using an amplifier, check the manual to make sure your connections … In order to get the best possible experience … The sloping shoulders approach is poor. (The Power button's location varies depending on your TV's model. - Open the Apps page in the Smart Hub, which should look something like this: - Navigate to the My5 tile and press and hold the Enter button on your remote for a few seconds - This should bring up a sub-menu, in which you can select Update Apps - That should run the update. Samsung Smart TV UA55KU6000 model.Smart hub not working since morning.Did a reset no change.Change DNS to 8888 no change.It says unable to connect to server. For all other models: - Press the Smart Hub button on your remote I've a bad feeling it's going to be a new TV! 1 Reply 49 Views. They are all apps for the main UK TV channels, all disappeared from my app list and not showing in the Samsung apps list either.. Could you also give us some advise on how long a new piece of updated softward for our model is likely to take to be released? Same issue here, not working on black now tv box but works on our Amazon fire stick! My5. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. also NOW TV BOX (BLACK). Wait for 04.62.13 to resolve the issue. ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. 49 Views. Faq or the Self Troubleshooting sections for answers to problems you are to. All services are working but iPlayer just hangs when it tries to playback a program now... 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