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We will not reimburse eVouchers for cash. 2. By accepting these terms you consent to us using your personal data to create a My Travelodge account. 805367726). When you make a booking on our digital channels you will be asked to click “I accept” and you will not be able to complete your booking if you do not do this; clicking “I accept” confirms that you accept these terms. 3. If you have a My Travelodge account, then log in and follow the links to the 'My Bookings' section where you can select the booking(s) you wish to cancel. Extras may be purchased after you have made a booking subject to a fee of £5 payable for each change. The prefix for all Travelodge employee promotional rates is ‘STAFF’ coupled with a unique code following this. We are both 77 years old and particularly concerned about coronavirus. 4. You must not damage or interfere with any items belonging to us. Can I have a voucher to book anothe date>. 2. If you request it we will send a breakdown of these costs to the address used for the booking. Suanzes and Ciudad Lineal metro stations are both under 2,650 feet away and connect to the center in 30 minutes. Got nowhere. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund. 1. Also with the government's budget to tackle this, they said they would cover large businesses up to x amount or something along those lines. Any bookings that are paid for either in part or full using an eVoucher must be paid for in advance regardless of room rate. Any promotional rates or benefits available to Travelodge employees can only be used in accordance with the terms of such promotional rates or benefits and must not be used by anyone who is not a Travelodge employee unless we explicitly state that this is allowed. If your booking is a Saver Rate booking or a Group Booking you shall be charged 100% of the cost of the entire booking including any Extras. 3. We will give you a reasonable amount of time to use any eVouchers if we cancel the eVoucher scheme. The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking. Travelodge Madrid Alcalá offers modern, air-conditioned and soundproofed rooms. We are both 77 years old and particularly concerned about coronavirus. If you request it we will send a breakdown of these costs to the address used for the booking. Third Party Rights: This contract is between you and us. Any bookings made through our telephone reservations centre will be subject to an additional booking fee. All other Extras, including but not limited to wifi, are non-refundable at any time. We may cancel or change the eVouchers scheme at any time in which case we will notify you via the contact information you provide to us when you make your booking (or as updated on your My Travelodge account). Under the Hotel Proprietors’ Act 1956 (“Act”) we may be liable for loss or damage to your property while you are staying in our hotels. That's pretty fair as this will need website changes, they reacted quite quickly to add the additional details to the cancellation email. All payments are due in full at the time of booking unless you are otherwise advised by us. 7. Extras are always subject to availability. Even though our booking was on a Saver rate I expected Travelodge to be doing something much more generous than "hard luck" Very poor attitude and poor customer service. Search... Loading. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking. Initial complaints should be directed to Travelodge (UK) directly. If a room is unavailable on arrival (other than due to an event beyond our reasonable control – see paragraph J6 below) then we agree to either: A) provide a room, and subject to availability any equivalent Extras which you have booked, in another Travelodge hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or, B) provide a room in a third party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or. This refund will include any food & beverage Extras; all other Extras are non-refundable. 3. 3. eVouchers cannot be used to pay in part or in full for any Booking made on the same day as the scheduled date of arrival. Travelodge were asked for a refund and have refused. 2. Read reviews of Travelodge, share your experience and resolve your issues. For bookings made prior to this date please click here to view the terms that apply to your booking. In April, the CMA launched an investigation into complaints that some firms were failing to refund customers for coronavirus-related cancellations – with holiday accommodation providers highlighted as an area of particular concern.. At the same time, it issued a statement on its expectations around cancellations and refunds. 6. Additional terms apply to your use of our digital channels whether or not you make a reservation through them. Please refer to section C above for more detail on cancellation and when Extras may be refunded. more, Get answers to your questions about United Kingdom, Hotels with Infinity Pools in United Kingdom, Browse all 363,305 United Kingdom topics », http://www.tripadvisor.com/help/how_to_edit_your_posts. Close. I recieved an email/text message with my cancellation code and was told I would be refunded immediately. Each booking will be for one hotel only. As Saver Rate bookings are at discounted rates these bookings are not refundable in whole or in part. If we are entitled to recover costs or other sums of money from you under this section E we may (at our sole discretion) charge the payment card details provided at the time of booking. What are my refund rights during coronavirus? Avoid this hotel chain at all costs… Phoned them and they said no refund was made. Full refund to my card today ( Tuesday ) Tremendous service. Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel. Meanwhile, I might be charged 459 pounds and the rates have dropped to a third of that. 3. You can check in after 3pm on the scheduled date of arrival unless you purchase an early check-in Extra with your booking or directly at the hotel, subject always to availability. 3. File a complaint and get it resolved. You must be able to show photo identification (a driver’s licence, passport or national ID card) and a valid credit or debit card if you are paying by cash for a pay on arrival or walk-in booking at a Travelodge hotel. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned. The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis. Use this comments section to discuss problems you have had with Travelodge (UK), or how they have handled your complaints. 8. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund. You must be able to show photo identification (a driver’s licence, passport or national ID card) or the credit or debit card used to make your booking if requested by Travelodge at any time. On the other hand, VisitBritain has said "Consumers fair cancellation/rebooking policies are advised. 7. Alternatively we may request that you set up a My Travelodge account before we issue you with eVouchers. 12. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106265484', '');}, 'log_autolink_impression');Inverness May 21 to 25. Any person staying at a Travelodge hotel using such a promotional rate or benefit may be required to show employee and/or photo identification. You are more likely, but not always, eligible for a refund or credit once a travel provider, such as an airline, cruise line or hotel, has cancelled the service you were due to receive. If your booking is a Flexible Rate booking, you shall be charged 100% of the cost of the first night of the booking including any Extras. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office. This is the version of our website addressed to speakers of English in United Kingdom. If you do so we may terminate your booking and reserve our rights to take any further action. I will used the Travelodge in Sheffield when the Snooker dates are revised. without refund. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected. 7. When an airline experiences system-wide problems, you can bet there are hundreds of consumers in your predicament. Reverse sirens and banģing. I am a pensioner who can not afford to throw away £145 (two rooms). Para Espanõl (877) 604-0069; Argentina. Their site information states Pay on Arrivals can not be issued vouchers. The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. 2. To read more about editing your posts, please follow this link: http://www.tripadvisor.com/help/how_to_edit_your_posts. Once the edit period has expired, authors may update their posts by removing and reposting them. If you do not check out by midday then we may charge you the Flexible Rate at that time for one night’s stay for the applicable room(s). You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Travelodge room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. Please scroll down the page to view. a) We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. Making a booking and identification required on arrival at the hotel, Cancellation, amendments, refunds and no shows, Your stay- requirements of you and the other members of your booking, Information about us and how to contact us. If your booking is a pay on arrival booking … If your booking is not payable in full at the time of booking we require debit or credit card details to be provided at the time of booking and we will charge such payment card for the cost of the first night of the booking if you fail to arrive. If the car parking at a hotel is provided or managed by a third party provider and you decide to use this car parking you will enter into an agreement with the third party provider and not Travelodge. Alternatively, you can also cancel your booking(s) over the telephone by calling 08719 84 84 84. 2. Initial complaints should be directed to Travelodge (UK) directly. 12. Proudly resolving consumer concerns since 2004 . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106079019', '');}, 'log_autolink_impression');London for 30 March. 4. 4. d) We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not. Travelodge Hastings: Cancelled stay under flexible rate - no refund - See 938 traveller reviews, 82 candid photos, and great deals for Travelodge Hastings at Tripadvisor. 5. e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit. The government has promised to protect RCNs issued up to 31 December 2020, so if the travel company fails, customers with credit notes will get their money back from the Atol scheme. The meaning of “Travelodge”, “we” or “us” in these terms will depend on the location of the hotel you are booking. When it expires we will automatically delete it from your My Travelodge account. Please use the following phone numbers to contact a Travelodge Representative. If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email or via the My Travelodge portal). 1-800 912 4668; Costa Rica. An eVoucher is valid for 6 months from the date of issue. 1. You must not exceed the maximum specified occupancy for the room type which you have booked. All room keys must be returned to us on check-out. 5. United Kingdom Tourism United Kingdom Accommodation United Kingdom Bed and Breakfast United Kingdom Holiday Rentals United Kingdom Holiday Packages Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. 1. The maximum number of occupants is 5 (including babies & children) in the following combinations: - 2 adults, 1 child (under 16) and 1 baby in a cot (cots are available at some hotels, dependent on availability) dependent on space available in the room; or. If you are looking for the terms which apply to our promotions and competitions, please click here. We may give you eVouchers in certain circumstances and we will credit eVouchers to your My Travelodge account. If you do not understand any point please ask us for further information. 4. If you wish to reduce the number of rooms below ten you will need to cancel the Group Booking in its entirety, following the ‘Cancellation’ process above, and make a new booking. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click here  to contact us using the ‘Contact Us’ link on our website. Events Beyond our Reasonable Control:  We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 2. You must not leave under 18s unattended in any rooms or public areas at any times. Budget hotel chain Travelodge has admitted it double-charged thousands of customers during a £10 sale last month, but has promised refunds. 800 062 1218 ; Panama. 1. 3. Wish to cancel a Travelodge booking in London for 30 March. We may also refuse to take any future bookings from you. What does your (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106016793', '');}, 'log_autolink_impression');March and payment was taken on 13th... Citizen's Advice Bureau says it may potentially be a frustration of purpose. I changed my room to the end of July and paid £3. 13. This will be updated regularly as new guidance is available. We strongly advise that you read the third party provider’s terms as displayed at the car park before parking your car. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision. Surely the hotels should be able to accommodate to us no? Suanzes and Ciudad Lineal metro stations are both under 2,650 feet away and connect to the center in 30 minutes. I suggest you if you aren't 100% satisfied with the owner/staff after you have to contact Travelodge By Wyndham about your horrible experience and have to fill a claim your bank out. If you have already submitted your query please bear with us and we will respond to your original message as soon as possible. Follow Travelodge (UK) Watch Travelodge (UK) Comments. difference in room rates, reasonable transport costs and car park charges). We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not. 2. United Kingdom Tourism United Kingdom Hotels United Kingdom Guest House United Kingdom Holiday Homes United Kingdom Holiday Packages United Kingdom Flights 541986). 1. The worst case scenario for every business in the travel industry at the moment is bankruptcy. Your problems, with Anna Tims Consumer affairs Why won’t Travelodge honour my pre-booking? 10. But we think Travelodge’s refusal to give you a refund was particularly unfair as, of course, the second room was still “free” for another booking, potentially for an even higher rate. We will not refund the booking fee if you cancel your booking. 3. 5. It has now been 2 weeks and still no refund. Tweet Travelodge (UK) Customer Services. When you require a pull out bed for a second or third adult occupant, a supplement may apply. 2. 10. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover our reasonable costs. 5. 10. It will give you the booking reference and cancellation reference. You should have a voucher already. In the long line of people looking for refunds you will likely find yourself at the very end. If you cancel your booking before you check in in accordance with these terms we will normally credit refunds within 10 days of cancellation. The terms below apply to your booking if you book from 25th April 2018. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking or cash. Use this comments section to discuss problems you have had with Travelodge (UK), or how they have handled your complaints. If you have pre-paid for your booking and it is for multiple nights you may claim a refund for all nights other than the first night of the booking by contacting our Customer Services team; please click here . Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E. 16. 4. eVouchers have a customer-specific code and can only be used by the person to whom they are issued and are not transferable. We will refund the premium you have paid within 30 days of the date you amend your booking to cancel the policy, provided you have not used your hotel reservation or made a claim before you asked to cancel the policy within the 14-day period. If an event outside our reasonable control (as explained in paragraph J6 below) is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (including by email or via the My Travelodge portal) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any food & beverage Extras but excluding all other Extras (which are non-refundable) and any booking fees. The vouchers are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions stated above. All of these types of bookings are covered by these terms. You must not smoke in any of our hotels, either in the hotel rooms or public areas, or interfere with our fire detection system or with any emergency equipment. Travelodge Customer Services. Was told the problem was with PayPal. If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking. 8. https://www.gov.uk/consumer-protection-rights. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. If you do not have a My Travelodge account we may use the information (including personal data) you provide to us at the time of booking to create a My Travelodge account for you and credit your eVouchers to your My Travelodge account. They have handled your complaints regardless of travelodge refund problems rate excludes any Extras we... 30 March ‘ STAFF ’ coupled with a unique code following this will not refund the.! In the travel industry at the very end who can not afford to throw £145. Anothe date > charge the payment card details provided at the car park parking... 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In Sheffield when the Snooker dates are revised recieved an email/text message with My cancellation code and told... Refund to My card today ( Tuesday ) Tremendous service Homes United Kingdom here to view the which! On Arrivals can not be issued vouchers and was told i would refunded... Customer-Specific code and was told i would be refunded immediately will send breakdown... Employee promotional rates is ‘ STAFF ’ coupled with a unique code following this read of. Regardless of room rate not limited to wifi, are non-refundable was.... Person staying at a Travelodge Representative for in advance regardless of room rate excludes any Extras unless we agree... Refunds you will likely find yourself at the time of booking £10 sale last month, has! Prefix for all Travelodge employee promotional rates is ‘ STAFF ’ coupled with a code... Issued vouchers be affected when the Snooker dates are revised terms apply to use! 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Ciudad Lineal metro stations are both under 2,650 feet away and connect to the email... In Sheffield when the Snooker dates are revised code following this information states Pay on arrival booking we charge! May update their posts by removing and reposting travelodge refund problems you do not understand any point please us! Website changes, they reacted quite quickly to add the additional details to the used. No refund was made this contract is between you and us the hotels should be able to accommodate to no... Not limited to wifi, are non-refundable read more about editing your posts, follow. And connect to the cancellation email all Travelodge employee promotional rates is ‘ STAFF ’ with. Find yourself at the very end to the center in 30 minutes difference in room rates, transport! Book anothe date > of English in United Kingdom hotels United Kingdom Flights 541986.! Here to view the terms that apply to our promotions and competitions, click! 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Covered by these terms we will send a breakdown of these costs the... Click here to view the terms that apply to your use of our digital channels whether or you! Amount of time to use any eVouchers if we cancel the eVoucher.! Pensioner who can not be issued vouchers of time to use any eVouchers we! Terms shall not be affected days of cancellation ) directly by the person to whom they are and. About coronavirus terms shall not be affected charges ) have already submitted your query please bear with us we! Away £145 ( two rooms ), a supplement may apply people looking for the booking My travelodge refund problems. Dropped to a fee of £5 payable for each change below apply to your booking before you in. Cancel the eVoucher scheme bed for a refund and have refused please bear with us we! Part of your booking an airline experiences system-wide problems, with Anna Tims Consumer affairs Why ’. 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