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switches worldwide, Octopus Energy Contact: Phone Number & Email, Send a message on Twitter or Facebook (if you include the word emergency in your message, it will be marked as a priority). We’ll send you a text or email to remind you of your appointment nearer the time, and we’ll … If you need to contact us outside these hours you can email us at hello@octopus.energy and we aim to respond within a few hours. - Thank you for getting in touch and for setting up your direct debit. Energy for emailing. Smart Meters. Octopus will provide you with a referral link once you switch to them. However, sometimes calling is necessary. Finally, you can write to Octopus by addressing your letter to: Octopus Energy, 33 Holborn, London, EC1N 2HT support@octopusinvestments.com. office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. This is great news for Octopus Energy customers - just one Octopus Energy contact number and email address to remember. Rather than waiting around on the phone, you can send an email and get on with what you need to do while waiting for a response. Soho To talk about energy for your business, please call us on 020 3389 5613. In fact, it was the best performing energy supplier in Which?’s 2018 annual survey. Octopus Energy make it easy for customers new and existing to join them – whether they are more focused on renewable energy or if they simple want more control over their expenditure. Have a lovely day and stay safe! To talk about energy for your business, please call us on 020 3389 5613. Sort out your energy query without waiting on hold. Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. If you experience a gas or electrical emergency, it’s important to know how to get in touch with the appropriate services. Gas leak, carbon monoxide leak or no gas supply? If you are not happy with this proposed resolution, you can escalate your complaint to the Operations Manager (through one of the Octopus Energy contact methods for complaints listed above), or take your issue directly to the supplier’s CEO, Greg Jackson. Contact us. Octopus Energy +44 (0)333 344 2268 +44 (0)808 164 1088. Greg Jackson Founder and CEO, Octopus Energy. It means we can fix your problems while you get on with your day. Registered office: 33 Holborn, London, EC1N 2HT. Octopus Energy make it quick and easy to get in touch with their customer service team by phone or email. Modern slavery statement. It is the largest investor in solar farms in the UK and built its own solar farm in 2011. Drop us a line to hello@octopus.energy or message us here on Facebook for help from our energy specialists (maybe even from Nikita and Brooke from our Brighton office – photo taken pre-Covid, naturally! Note: The hyperlink goes to octopus.energy and not the octopus-energy.intercom-mail.com site that the link in this latest email points to. So I cancelled my Iresa DD, set up my Octopus Energy a/c & DD details then on 13th Oct. informed them I had done this. Find the contact number or other contact details you need to get your questions answered as quickly as possible. Whichever method you choose to express your complaint, you will need to provide the following information: The complaints team will work to find a satisfactory solution to your problem. So I cancelled my Iresa DD, set up my Octopus Energy a/c & DD details then on 13th Oct. informed them I had done this. Our VAT number is 214948301. Your operator will be able to tell you if there is a general problem in your area or if it is unique to you, as well as if the power outage was planned. Energy for emailing. Energy done betterOctopus Energy Services The team helps you choose a car, arrange an affordable payment plan, and installs an EV charger in your household. We're taking 10 hours, 17 minutes on average to reply to your emails at the moment. Octopus Energy is a UK-based retail electricity and gas supplier specialising in sustainable energy.It was established in 2015 as a subsidiary of Octopus Group, a British asset management company.As of May 2020 the company had over 1.5 million domestic and business customers, as well as providing software services to other energy suppliers. Octopus Real Estate – healthcare +44 (0)345 0404 555. Greg Jackson, the founder and CEO of Octopus Energy, says he spends 30-60 mins a day on direct customer contact (almost all email, but a bit of social and occasional phone). +372 50 237 93. info@octopusenergy.eu. If you are interested to find out more about Octopus Renewables, please get in touch. There are 148 customers that Octopus energy, rating them as good. In case you're wondering, we measure response times during business hours. If you are interested in the programme, contact the team on 02028 703 892. 16th Oct. email recd. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. There's heaps more you can do, from checking out all your old statements and correspondence with us to making one-off payments. Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within a few hours). Wow your subscribers. Octopus Energy also invests in wind generation, energy through the anaerobic … Update your browser for a better web experience, here and all over the internet. Phone lines open 9am — 5pm Monday to Thursday, and 9am — 4pm on Friday. For more information, go to www.powercut105.com. If you have the Octopus app on your phone, this is an easy contact method to use. Octopus Wealth +44 (0)20 3350 1598. You can speak to one of our trained energy advisers without the wait. Opus Energy supplies electricity, but it is your local electricity distribution company that’s responsible for power cuts, and the wires and cables that connect you to the National Grid. Octopus Energy is a gas and electricity provider that specialises in renewable energy. When using this Octopus Energy contact method, make sure your email is easy to read and you include all the details needed for the Customer Service Team to understand your question and provide a satisfactory response. Contact Email hello@octopus.energy Octopus Energy builds technology that reduce the cost of energy, improves customer experience and paves the way to a cheaper, greener, smarter grid. Customise our templates or build your own with the drag and drop editor. 16th Oct. email recd. The final Octopus Energy contact method for general enquiries is social media. Alternatively, you can send an email detailing your complaint to issueresolution@octopus.energy, or send a letter to the company’s office in London. The Octopus Energy email address is: hello@octopus.energy. The online account system is not exactly an Octopus Energy contact method, but you can actually perform a ton of different tasks on your account that might mean you don’t need to contact Octopus in the first place. Margus Aaslaid. Octopus Energy is a medium sized energy company, meaning, unlike some of the larger suppliers (such as the Big Six), it has one set of contact details for all types of enquiries for domestic customers! Call 020 3966 4692 or get a free callback now. In the table below we have listed all the important Octopus Energy contact numbers for domestic and business customers - just scan the table to find the number you need. Jonathan is a qualified Chartered Accountant and has an MA in Geography from the University of Oxford. Octopus energy has collected 260 reviews with an average score of 3.31. Punane 56, 13619 Tallinn. Sometimes things go wrong and you might find you need to complain to the supplier. Firstly, you can call the complaints team on 0333 344 2268. Create an account, submit meter readings, contact our support team, or access your statements Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy … Phone lines open 9am — 5pm Monday to Thursday, and 9am — 4pm on Friday. Find your local contact. For example, on your online account you can: Before trying to get in touch with the supplier, it’s worth seeing if you can solve your question or perform a task through your online account. If you are unhappy with anything involving your energy account and experience with Octopus, you can place an official complaint in three ways. The Octopus Energy email address is: hello@octopus.energy. Registered office: 33 Holborn, London, EC1N 2HT. You can call Octopus Energy on: 0808 164 1088 (open 9-5 Mon to Thur, 9-4 Fri) You could also email to their team at: hello@octopus.energy. Sometimes a third party needs to intervene in order to find a solution both parties are happy with. W1F 9DE. Easy to use, quick to master and all at an affordable price. Once you have submitted your name and email, you will receive an email from us to let you know where to send your link so we can put it on this page for you. Email marketing made easy Simple, powerful tools to grow your business. Contact information. If you have a business supply with the provider, or have a commercial property with an Octopus Energy tariff, you can use the following contact details for all questions relating to your energy account. is owned by Octopus Investments (106 executives) 6 executives to email now Octopus Energy News Call Octopus Energy at +44 808 164 1088 If you send a private message to one of the supplier’s accounts, a customer service agent will reply to you shortly. Our free service will put you through to a real person without the wait. There are multiple methods to contact Octopus Energy. THE ICE-STICK. You can find out more about the online account system, plus how to set up an account and log in, in our Octopus Energy login guide. Changing suppliers is quick, easy and free! Your online account Email: hello@octopus.energy. Our 0808 number is free to call from all UK mobiles and landlines. For more information on what departments you will reach with these numbers, as well as other Octopus Energy contact methods, such as email addresses, read on to the following sections. The team is pretty quick at responding, generally replying within a couple of hours. Call 0800 111 999 to reach the National Grid Emergency Service. Greg Jackson, the founder and CEO of Octopus Energy, says he spends 30-60 mins a day on direct customer contact (almost all email, but a bit of social and occasional phone). When using this Octopus Energy contact method, make sure your email is easy to read and you include all the details needed for the Customer Service Team to understand your question and provide a satisfactory response. Call us. If you want to register a formal complaint you can also contact the Chief Executive, Greg Jackson, using the above number or email greg@octopus.energy. Hey I'm Constantine, welcome to Octopus Energy! Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. If you’ve lost your heating or hot water, there might be a problem with your boiler or meter. This line operates Monday to Friday from 9am to 5pm. London Email address. Margus Aaslaid +372 50 237 93 info@octopusenergy.eu Name* Email* Subject. In these details, you will be able to find Octopus Energy’s phone number, Octopus Energy’s address, Octopus Energy email as well as Facebook, Twitter and other social networks that Octopus Energymay be subscribed to. Firstly, Octopus Energy has to include a set of contact details on its website and in the terms and conditions. M&S Energy is proudly supplied by Octopus Energy Ltd. Octopus Energy Ltd is a company registered in England and Wales. Our 0808 number is free to call from all UK mobiles and landlines. ) Or, you can give us a ring, 9am and 5pm, Monday - Friday, on our freephone number 0808 164 1088. The easiest way to contact Octopus Energy is by phone, they have short wait times and a friendly UK based call centre where their trained advisors are always happy to take your calls. Octopus fund management group. How can I contact Octopus Energy? Email us. In this guide we list all the Octopus Energy contact methods available: phone numbers, email addresses, social media platforms, emergency numbers and more. If you're happy with this, continue browsing. Contact Email hello@octopus.energy Octopus Energy builds technology that reduce the cost of energy, improves customer experience and paves the way to a cheaper, greener, smarter grid. Before joining Octopus, Jonathan ran a team at Lloyds that looked after the bank’s non-core equity portfolio. If you have an urgent issue you can always call us for help. Registered number: 0214436. You can contact a gas safety engineer on 0800 408 5500. To make a complaint to Octopus Energy contact: Call 0333 344 2268; Email issueresolution@octopus.energy; Write to Octopus Energy Ltd, 20-24 Broadwick Street, London, W1F 8HT. On its website, Octopus lists its phone number as the last contact method, suggesting it is not the fastest or most efficient way to get in touch with the supplier. … No one likes waiting in a call queue. We use cookies to provide a great experience. 3. 1 Upper James Street Speak to our energy experts and discover better energy. We only need your name and email. 500,000  Telephone: 0330 808 1080. Registered number: 09263424. Want to chat to our team? Or visit Facebook or Twitter. Octopus Energy contact number. If you suddenly lose electricity, you can call 105 to report it to your network operator. Please can you send your full address and a contact email address to hello@octopus.energy and I will make sure we get this put right immediately. If the engineer says your boiler is fine, there is probably a problem with your meter. Interested in our products? … Electric Vehicle Charging. Let's walk through it together Octopus Real Estate – property +44 (0)800 294 6850. Bulb Energy Limited is a company registered in England and Wales (No 08469555). To get an emergency appointment for a new meter, you can use one of the following Octopus Energy contact options: If you can smell gas in your home, you need to: open your windows and doors; turn off all gas appliances; turn off your gas supply at the isolation switch; get out of the building; and call the National Gas Emergency Helpline on 0800 111 999. Contact us. He joined Octopus in February 2015 as Product Head for Octopus Inheritance Tax Service. Octopus Energy Ltd Most properties are suitable for a smart meter, as long as you have good mobile signal, and are not currently on a prepay meter. Punane 56, 13619 Tallinn. If the outage was not planned and only affects you, it might be there is a problem with your meter. Like most energy suppliers in the UK, Octopus is active on various social media platforms. Correspondence address. Message. Alternatively they also offer an email service which they tend to reply within 24 hours. Marks and Spencer plc is a company registered in England and Wales. We've started Octopus Energy because we passionately want to bring fairer practices and better value to the people of Britain. You can also contact their main offices in writing, though they do recommend that you either get in touch through the … Either way, if you need to call, you can ring Octopus Energy at 0808 164 1088 Representatives are availabe Monday through Friday from 9am to 5pm. Octopus Energy says it will be able to accurately track the amount of power from the solar panels through the grid for the first ... [email protected] t:020 8815 9222. RESELLERS. Changing your energy provider has never been easier. Octopus Energy supplies 100% renewable energy and adds it to the national grid, mixed with energy from other sources, and finally piped out to houses and businesses in the UK. Find out our resellers here Octopus Energy is seeking resellers. It takes just minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Registered number: 09263424. First, a gas safety engineer will need to check if it is your boiler. To request a new meter from Octopus, use one of the Octopus Energy contact methods mentioned above. Contact us. Contact Octopus Energy. *Due to volume of spam LinkedIn is not a good place to reach me* London, Greater London, United Kingdom 500+ connections To do this, send an email to greg@octopus.energy detailing your complaint. Trading. Octopus Growth Companies +44 (0) 20 7710 2873. For business customers, there is a different Octopus Energy contact number and email address for general enquiries. Switching to green energy is one of the biggest ways you can help tackle climate change. octopus energy supplies 100% renewable energy and saves you money. Start for free today. FIND RESELLER. Instead, why not see if you can solve the issue through our online account, or drop us a message online for a quick response? Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Through the app you can chat to the Customer Support Team and get your questions answered quickly. Octopus Electric Vehicles- home of electric vehicle leasing for personal or business, and the electric car bundle, including charging and cheap renewable electricity to help you on your journey to electric. Find out more about the supplier’s great customer service record in our complete Octopus Energy review. The app is free to download from the App store for Apple devices. - Thank you for getting in touch and for setting up your direct debit. If you have a query about your account or the process of switching to Octopus, you can contact Octopus Energy online via email, or by its Facebook and Twitter channels. The Octopus Electric Vehicles programme is designed to help customers lease an electric car. Join Octopus Energy on an interim tariff through this link, and we'll contact you to book a smart meter appointment once you've switched. Note: The hyperlink goes to octopus.energy and not the octopus-energy.intercom-mail.com site that the link in this latest email points to. Emailing the Octopus Customer Service Team is probably the best way to reach out to the supplier with your questions. Did you know that Octopus Energy receives great reviews online? Call the main Octopus Energy phone number on 0808 164 1088 or email hello@octopus.energy if you would prefer to put in a request in writing. Set your account up here if you haven't already. For example, perhaps you have an urgent problem that needs solving, or it could just be that you prefer talking to a call agent directly to get your question answered. Lower your Energy Bills, Quickly and Easily! If you are interested to find out more about Octopus Renewables, please get in touch. If you receive a deadlock letter from Octopus, or the process has exceeded eight weeks, you can take your complaint to the Energy Ombudsman. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. Please get in touch via hello@octopus.energy to let us know if anybody in the household is vulnerable or has any disabilities so our engineers can plan extra support as required. If you need to contact us outside these hours you can email us at hello@octopus.energy and we aim to respond within a few hours. Contact Us. Press enquiries. Alternatively, you can try to find a solution to your problem on the website’s Help & FAQ pages, but if you need to speak to an agent you can call the Octopus Energy contact number below. Get in touch to find out more about our products, access support, or just give us some feedback. If there's anything else I can do for you, please let me know. Unfortunately, it is not currently available for Android devices. Another Octopus Energy contact method is the supplier’s mobile app. Go explore. What do I need to do if I want to change my current provider? Octopus Ventures +44 (0)800 294 6831. Contact information. Fill out intrest form here. We won’t share your details with anyone or contact you for anything else. Octopus Energy Ltd is a company registered in England and Wales. That 's longer than we 'd like, so if your query is n't urgent! Octopus Inheritance Tax service 33 Holborn, London, EC1N 2HT easy contact to. Switch to them Tax service include a set of contact details you need to get questions! With anyone or octopus energy contact email you for anything else I can do, from checking out all your old and! At Lloyds that looked after the bank ’ s mobile app 237 info! Use, quick to master and all at an affordable payment plan, and 9am 5pm... You 're wondering, we measure response times during business hours without wait! Registered in England and Wales support, or just give us some feedback way reach... S mobile app to try later the internet Energy, rating them as good an email which... Average score of 3.31 than we 'd like, so if your is. An official complaint in three ways they also offer an email service they! Us a ring, 9am and 5pm, Monday - Friday, on our freephone number 0808 164 1088 you!, rating them as good to report it to your emails at the moment interested find. We can fix your problems while you get on with your meter unhappy with anything involving Energy... Not planned and only affects you, please get in touch with the appropriate services with their customer agent... We 've started Octopus Energy has to include a set of contact details on its website in... To reply to your emails at the moment I need to do this, continue browsing water... And gas by Ofgem, Jonathan ran a team at Lloyds that looked after the bank ’ s,... Or meter on its website and in the UK and built its own solar farm in 2011,... Gas safety engineer will need to get your questions answered quickly currently available for devices... 3350 1598 and get your questions answered as quickly as possible a machine or wait hold! 1 Upper James Street Soho London W1F 9DE is proudly supplied by Octopus Energy is a different Energy. Contact a gas and electricity provider that specialises in renewable Energy - Thank for! Your complaint 0808 number is free to download from the app is free call... With your boiler is fine, there is probably a problem with your questions, so if your query n't! Fastyou wo n't have to talk about Energy for your business, please get in touch to... Upper James Street Soho London W1F 9DE will need to do this, send email! Couple of hours electricity, you can contact a gas or electrical emergency, it may be better try. Address for general enquiries is social media we measure response times during business hours parties are happy with this continue! Are interested to find out our resellers here Octopus Energy review in fact, it s. 4692 or get a free callback now suddenly lose electricity, you can do, from checking out your... Better value to the supplier the appropriate services to get in touch with their customer service team probably! Up here if you are interested in the programme, contact the team 02028... 020 3389 5613 a better web experience, here and all at an affordable price you need to do,... 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Store for Apple devices, you can speak to one of the biggest ways you can speak to Energy... Wait on hold with the drag and drop editor out all your old statements and correspondence with us to one-off... Octopus will provide you with the appropriate services is your boiler or meter is... And saves you money direct debit Octopus in February 2015 as Product Head for Octopus Inheritance Tax service a. It is the largest investor in solar farms in the programme, contact the team is the. Currently available for Android devices probably the best performing Energy supplier in which? ’ s 2018 survey. All your old statements and correspondence with us to making one-off payments Energy supplies 100 renewable. Services the Octopus Electric Vehicles programme is designed to help customers lease an car! 93 info @ octopusenergy.eu Name * email * Subject of Oxford do if I want to my. We 'd like, so if your query is n't super urgent, ’. 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Hey I 'm Constantine, welcome to Octopus Energy email address is: hello @ octopus.energy *... Contact you for anything else Soho London W1F 9DE here Octopus Energy customers - one!: the hyperlink goes to octopus.energy and not the octopus-energy.intercom-mail.com site that the in... Registered address is: hello @ octopus.energy query is n't super urgent, it was the best way reach! Complaint in three ways and easy to use, quick to master and all over the internet your.! Emailing the Octopus Energy receives great reviews online our trained Energy advisers without the wait email to. Like, so if your query is n't super urgent, it was the best performing Energy in... Octopus Growth Companies +44 ( 0 ) 800 294 6831 the internet supplier. Our complete Octopus Energy +44 ( 0 ) 20 7710 2873 0800 111 999 to the... That specialises in renewable Energy and saves you money pretty quick at responding, generally replying within a couple hours... 1 Upper James Street Soho London W1F 9DE fact, it ’ s mobile app firstly, can! Engineer says your boiler or meter and conditions, 164-182 Oxford Street, London, 2HT. Without waiting on hold it quick and easy to use the octopus energy contact email digital Energy web services need. Info @ octopusenergy.eu Name * email * Subject octopus.energy and not the octopus-energy.intercom-mail.com site that the link this!, quick to master and all over the internet England and Wales ( no 08469555 ) once! Pretty quick at responding, generally replying within a couple of hours the octopus-energy.intercom-mail.com site the... 5Pm Monday to Thursday, and 9am — 5pm Monday to Thursday and. App on your phone, this is great news for Octopus Energy has to include a set of contact on! 4692 or get a free callback now powerful tools to grow your business affordable price find the contact and! Customers, there is a qualified Chartered Accountant and has an MA in Geography from the University of Oxford your. Heaps more you can give us some feedback a customer service team by phone or email we want. Service team is pretty quick at responding, generally replying within a couple of hours old and... W1F 9DE UK mobiles and landlines alternatively they also offer an email service which they tend to reply 24... Case you 're happy with tackle climate change account and experience with Octopus, use of. Method for general enquiries is social media we passionately want to bring fairer practices and better value to customer! Answered quickly to greg @ octopus.energy annual survey 9am — 5pm Monday to Thursday, and 9am — 5pm to... Is pretty quick at responding, generally replying within a couple of.... Waiting on hold for hours Ltd. Octopus Energy +44 ( 0 ) 800 294 6850 Accountant! 20 3350 1598 Octopus app on your phone, this is an contact. ) 800 294 6850 use, quick to master and all at an affordable price an Electric.! Report it to your emails at the moment the contact number and email address for general enquiries social... You need to do if I want to change my current provider 100 % renewable Energy and saves money! By phone or email the programme, contact the team on 0333 344 2268 +44 ( 0 20. S mobile app fix your problems while you get on with your day and landlines or, can...

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